Frequently asked questions
FAQ Section
I lost part of my necklace can you help?
I lost part of my necklace can you help?
Yes... sometimes.
We do sometimes have spares here from photoshoots, damaged returns, and a number of other reasons. You can absolutely reach out to support@barkley-design.com and we will do our best to help.
How do I get the free keychain spoon?
How do I get the free keychain spoon?
You don't have to do anything, no code is needed. Each purchase over 10 dollars automatically gets one!!!
What brands are sold in this store?
What brands are sold in this store?
This is a dedicated brand store
Brand name: Barkley Design
What are your data security policies?
What are your data security policies?
Data security policy: The site collects personal information via interactions, cookies, and similar technologies, and may share it with third parties (including advertising partners) for relevant ads and other purposes. Users in certain locations can opt out of targeted advertising; the site honors Global Privacy Control signals as an opt-out request where applicable.
Do you offer local pickup?
Do you offer local pickup?
No pickup locations available
What is the return policy?
What is the return policy?
The store accepts returns.
The store accepts returns within 30 days days of delivery.
The store does not charge a restocking fee.
The store does not charge a return fee.
The store provides return labels for returns.
Do you sell second-hand or pre-owned articles?
Do you sell second-hand or pre-owned articles?
No, we do not sell second-hand items.
Do you allow customers to request and manage their own returns?
Do you allow customers to request and manage their own returns?
Customers can request and manage returns themselves.
What countries do you ship to?
What countries do you ship to?
The store ships to the following locations: Rest of world, IL, MX, US
Do you accept store credit?
Do you accept store credit?
Yes.
Do you have retail store locations?
Do you have retail store locations?
NO we do not, but retailers and event partners can request line sheets and pricing by emailing sales@barkley‑design.com.
Do you offer bulk or wholesale orders?
Do you offer bulk or wholesale orders?
Yes—retailers and event partners can request line sheets and pricing by emailing sales@barkley‑design.com.
Do you have active discount codes or promotions?
Do you have active discount codes or promotions?
Yes we do! Our most popular one is our BOGO code and it is automatically applied. You buy any item and get a second item of equal or lesser value half off. We also have the code BUY3GET1FREE where when you buy any 3 items from the store, the item of the least value will be completely FREE!! There is also the FREEKEYCHAIN code where every purchase made over 20 dollars will get you a free keychain. These are placed in each order whether or not the code is entered.
How can I contact customer service?
How can I contact customer service?
You can email us at support@barkley-design.com and we will get back to you within 1 business day.
Do you offer express shipping?
Do you offer express shipping?
Yes we do, it is an option as you checkout. We offer international express shipping as well!
Do you offer free shipping?
Do you offer free shipping?
Yes we do offer free shipping on all orders over 9 dollars. We do our best to package and ship same-day. While we promise to ship within 2-3 business days, we typically package and ship the same day if orders come in before 3PM PST M-F and most Saturdays by 1PM.
What is your contact information?
What is your contact information?
Email addresses: support@barkley-design.com
Phone numbers: (510) 449-5976
What makes Barkley Design different from other jewelry brands?
What makes Barkley Design different from other jewelry brands?
Barkley Design creates bold, dual‑purpose pieces—wearable art you can actually use. Our signature straw necklaces and statement pendants deliver modern style with mindful function, crafted in durable stainless steel with optional gold, silver, black, and rose gold platings.
Who is the Barkley Design jewelry for?
Who is the Barkley Design jewelry for?
For people who like their style to say something. Barkley pieces are conversation‑starters—unisex, versatile, and designed for everyday wear from coffee runs to night outs.
Is Barkley Design a sustainable jewelry brand?
Is Barkley Design a sustainable jewelry brand?
We use long‑lasting 316L stainless steel and recyclable packaging where possible. Our durable finishes are made for years of wear, reducing replace‑and‑waste cycles. This is also a focus of constant improvement for us as we do cherish our beautiful planet and want to do our best to leave it better than we found it.
What are Barkley necklaces made of?
What are Barkley necklaces made of?
Our core material is 316L stainless steel—hypoallergenic, tarnish‑resistant, and water‑friendly—with optional durable gold plating for a warm, luxe finish.
Can I actually sip through the Barkley straw necklace?
Can I actually sip through the Barkley straw necklace?
Yes—our straw pendants use smooth, food‑grade stainless steel. Many customers enjoy a slow sip of coffee or a mindful breath through the pendant’s channel. Keep an eye out for the future as we will be designing more versatile products with threading for accessories. Straw extensions so you can use them in larger drinks. Perhaps a laser pointer adapter for fun with pets or a whistle adapter so it can be used for ensuring a safer walk home at night. We are working diligently on new product design.
Are Barkley pendants waterproof?
Are Barkley pendants waterproof?
316L stainless steel is water‑friendly and corrosion‑resistant. For gold‑plated pieces, remove before swimming or hot tubs to preserve the finish.
What chain lengths do you offer for Barkley necklaces?
What chain lengths do you offer for Barkley necklaces?
Our bead and chain style pendant necklaces such as the LDR necklace are all 20 inches and you can shorten them by simply clasping behind a desired bead to shorten the chain. (TIP: If you clasp over both ends, it will even out the length on both sides!!) but we prefer the coquette style of the original length ourselves.
Our Straw Necklaces are 24 inches and are not adjustable.
Is the LDR Coquette heart pendant heavy?
Is the LDR Coquette heart pendant heavy?
The weight is .9 ounces or about 26 grams. It’s designed to feel substantial without weighing you down. The balanced stainless construction keeps it comfortable for all‑day wear.
Do you offer gift packaging or gift notes?
Do you offer gift packaging or gift notes?
Yes—add a gift note at checkout and choose our premium packaging option for a ready‑to‑gift unboxing experience. This is actually one of our favorite things to do. We can print a clip-art onto a 4x6 thermal (black and white) and add it into your package. Email support@barkley-design.com immediately (we sometimes pack things up and get them out quickly) And we need to know what clipart you would like us to make, the name of the person, and what you'd like to say to them. Example below...
To: support@barkley-design.com
Subject: Custom Gift Note for BRKLY-10xxx
Hello,
I'd like to add a custom black and white clip art gift note for my ordered. I'd like a happy cactus that says, "Happy birthday! Love, your bestie!!"
Thank you!
How can I track my order?
How can I track my order?
You’ll receive a tracking link by email once your order ships. You can also contact support@barkley-design.com and request your tracking if you did not receive an email.
How do I clean my stainless-steel Barkley necklace?
How do I clean my stainless-steel Barkley necklace?
Use mild soap, warm water, and a soft cloth. Avoid harsh chemicals. For straw pendants, allow to air dry after rinsing. To clean the inside, we will be selling a cleaning kit shortly, but in the meantime you can use a dental syringe with mild soap and water. Then use the dental syringe to suck out as much water as you can and air dry. We are working on designing a tool specifically for the cleaning of the inside of the pendants.
How do I protect the plating on my pendant?
How do I protect the plating on my pendant?
Remove before swimming, hot tubs, or heavy workouts. Store in a dry pouch and wipe with a soft cloth after wear to preserve the finish.
How should I style my Barkley straw necklace?
How should I style my Barkley straw necklace?
Try a clean tee and blazer for day, or stack with a slim chain for night. The pendant’s modern profile pairs well with minimal or coquette looks.
Where can I see how others wear Barkley jewelry?
Where can I see how others wear Barkley jewelry?
Follow for daily style posts and tag your looks to be featured. Check product pages for real customer photos.
Follow and tag us!
IG: @barkley_design
TikTok: @Barkleydesign @barkley.design
Do you offer engraving or personalization?
Do you offer engraving or personalization?
We do not currently support engraving, but as we grow we plan to incorporate this for our customers. Stay tuned!!
Do Barkley pieces have a warranty?
Do Barkley pieces have a warranty?
Yes—30‑day craftsmanship guarantee. If something isn’t right, contact us and we’ll make it right.
Do Barkley pendants work for men and women?
Do Barkley pendants work for men and women?
Yes—our designs are unisex and look great on a range of builds and styles. Choose your preferred design to fit your style. We are for everyone he, she, and them alike. Love, kindness, and acceptance abound.
Will the finish on my Barkley piece fade?
Will the finish on my Barkley piece fade?
Stainless steel keeps its color. Gold‑plated and other finishes are thick and durable but benefit from gentle care—avoid chemicals and wipe after wear. Many customers have reported they still look new after years of repeated use.
Does the straw pendant make noise like a whistle?
Does the straw pendant make noise like a whistle?
No—our standard pendants are engineered for a smooth, quiet channel. Some limited accessories in the future will be designed to whistle by choice, not by default. Stay tuned.
My order arrived damaged—what should I do?
My order arrived damaged—what should I do?
Email support with your order number and photos within 7 days. We’ll repair, replace, or refund as quickly as possible.
How should I store my Barkley jewelry?
How should I store my Barkley jewelry?
Keep pieces dry and separate to prevent scratches—use a soft pouch or box. Wipe with a soft cloth after wear. We now include a magnetic jewelry box with every necklace and even some keychains.
Does Barkley make matching sets or bundles?
Does Barkley make matching sets or bundles?
Yes—look for curated bundles that pair pendants with chains and accessories. Bundles offer value and ready‑to‑gift presentation. Our entire store is mix and match BOGO, so you can get that cruel intention look as well as the LDR necklace and the site will automatically create your bundle discount. The same for our BUY3GET1FREE
Do you offer extensions to make the pendant usable as a longer straw?
Do you offer extensions to make the pendant usable as a longer straw?
Not at this time.
Do you collaborate with creators or take custom commissions?
Do you collaborate with creators or take custom commissions?
Do you collaborate with creators or take custom commissions?
How often should I clean the pendant channel if I sip beverages?
How often should I clean the pendant channel if I sip beverages?
Rinse after use with warm water. For a deeper clean, use a small brush with mild soap, then air‑dry completely before wearing.
Where is Barkley Design based?
Where is Barkley Design based?
We’re a US‑based brand shipping worldwide, with design and quality control focused on lasting materials and everyday wear. We ship from multiple locations to ensure a faster delivery time.
Do pendants come with chains or do I buy them separately?
Do pendants come with chains or do I buy them separately?
Barkley pendants include a chain. Product pages list what’s included.
Does stainless steel tarnish or turn skin green?
Does stainless steel tarnish or turn skin green?
316L stainless steel doesn’t tarnish or discolor skin. If residue appears, it’s usually from lotions or perfumes—just wash and dry.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
If your order hasn’t shipped, contact support immediately and we’ll update the address. Once shipped, carriers may offer reroute options. Please do double check before you submit!!
Do you make limited-edition drops?
Do you make limited-edition drops?
Yes—watch for seasonal colors and artist collaborations. Limited runs are announced via email and social first.
Are there sharp edges or corners on the straw pendant?
Are there sharp edges or corners on the straw pendant?
No—the channel and edges are deburred and polished for a smooth, comfortable feel against skin and during use.
Can I use cleaners or alcohol wipes on my pendant?
Can I use cleaners or alcohol wipes on my pendant?
No—Use mild soap and water for routine cleaning. Avoid harsh chemicals and alcohol on all finishes.
Where can I read reviews or press mentions?
Where can I read reviews or press mentions?
See verified reviews on our product pages and follow our socials for creator features and press highlights.